GDPR

Projection Genie’s Commitment to GDPR Compliance

Projection Genie is committed to compliance with the European Union’s General Data Protection Regulation (GDPR), effective May 25, 2018. Although the law governs our relationship with only our European clients, our response to it includes policies effective for all users of our services and visitors to our site. Projection Genie has made the GDPR a priority, and we are and have always been fully aligned with the regulation’s intended result: the protection of your privacy and personal data.

What Projection Genie is doing to ensure compliance

Projection Genie has dedicated significant internal and consulting resources to reviewing our existing processes, agreements with third-party vendors, and IT security policies for the GDPR. Below are examples of company-wide initiatives Projection Genie has undertaken in order to abide by the regulation:

  • When processing personal data, we will follow the security and privacy measures required under GDPR.
  • In the event of a personal data breach, we will promptly notify regulators as well as our customers and end users
  • Projection Genie staff who access and process personal data have been trained in handling data and maintaining the confidentiality and security of that data.
  • Only essential staff access and process customer data, and only when necessary to provide services.
  • We will hold our vendors who handle personal data to the same data management, security, and privacy practices to which we hold ourselves.
  • We will periodically review and update our processes and security policies as required by the GDPR.

GDPR Q&A

Does Projection Genie process customer personal data?

Yes. Projection Genie processes customer personal data only as needed to provide products, services, and customer support as identified in our Privacy Policy.

Projection Genie does not collect personally identifiable information for marketing purposes without customers’ consent, and customers may revoke consent at any time. (Projection Genie’s marketing includes a drip email campaign and an email newsletter.) Furthermore, Projection Genie has never sold PII to third parties and is committed to continuing this as a core
business practice.

What data does Projection Genie process?

Projection Genie uses data that is found in a typical email signature: name, email address, mailing address, and phone number. Projection Genie also stores avatars for customers who choose to include them in their accounts for the Projection Genie forums. IP addresses may also be gathered in server logs but are not matched to other PII.

Where does Projection Genie process and store data?

Projection Genie stores customer data on DigitalOcean servers located exclusively in the US. Our third-party data center meets security regulations and standards with industry-leading physical and environmental controls. Our applications benefit from a data center and network architecture built to meet the requirements of the most security-sensitive organizations.

All of Projection Genie’s employees are located in the U.S. and only access the customer data necessary to provide product and customer support.

Third-Party Subprocessors

Third Party 

Service/Vendor

Purpose

Processing
Locations

Website

Digital Ocean

Data Hosting

Digital Ocean
Datacenters &

Server Locations

(worldwide)

https://www.digitalocean.com/

Google Mail
and Analytics

Email service
provider and

web analytics

Google
Datacenters

(worldwide)

https://www.google.com/

about/datacenters/

inside/locations/

index.html

Mailchimp

Email
Marketing

USA

https://www.mailchimp.com/

YouTube

Video hosting

Google
Datacenters

https://www.youtube.com

Hotjar

Behavioral
analytics

European
Union

https://www.hotjar.com

Stripe

Payment gateway

USA &
European Union

https://www.stripe.com

Intercom

Customer
Support

Amazon Web
Services US

https://www.intercom.com

Slack

Team
collaboration /

communication and

customer-initiated

project notifications

Amazon Web
Services US

https://www.slack.com

You can sign-up to receive communication if Projection Genie adds or removes Subprocessors. To opt-in to receive such notifications, email us at info@projectiongenie.com.

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